Privacy Policy

Privacy Policy

Effective Date: April 30th, 2021

SKIM Ceramics ("we," "us," or "our") values your privacy and is committed to protecting your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website, www.skimceramics.com (the "Site"). By using our Site, you consent to the practices described in this Privacy Policy.

If you have any questions about this Privacy Policy, please contact us at the details provided below.

1. Information We Collect

We collect two types of information from users who visit our Site:

Personal Information: This includes any information that can identify you as an individual, such as your name, email address, phone number, shipping address, billing address, payment information, and any other details you provide when making purchases, signing up for newsletters, or contacting us.
Non-Personal Information: This includes technical data such as your IP address, browser type, operating system, and information about how you interact with our Site (such as pages viewed, time spent on the Site, and referring websites).

2. How We Use Your Information

We use the information we collect for the following purposes:

To Process and Complete Transactions: To process your orders, payments, and ship products you purchase through the Site.
To Improve Your Experience: Non-personal data is used to analyze how users interact with our Site, so we can improve our offerings, functionality, and content.
To Communicate with You: To respond to inquiries, provide customer support, send order confirmations, shipping information, and promotional materials (if you have subscribed to marketing communications).
To Comply with Legal Obligations: To comply with applicable laws, regulations, or legal obligations that require us to disclose your information to public authorities or other legal entities.

3. How We Protect Your Information

We take appropriate security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include encryption, secure servers, and other safeguards. However, no data transmission over the Internet is completely secure, and while we strive to protect your personal information, we cannot guarantee its absolute security.

4. Cookies and Tracking Technologies

We use cookies and similar technologies (such as web beacons) to enhance your user experience on our Site. Cookies are small files placed on your device that help us recognize your browser and provide personalized content. You can control cookie preferences through your browser settings; however, please note that disabling cookies may affect your ability to use certain features of the Site.

5. Sharing Your Information

We do not sell, rent, or trade your personal information. However, we may share your information in the following situations:

Service Providers: We may share your personal information with third-party service providers who assist us with order processing, payment processing, shipping, or marketing. These third parties are only authorized to use your information for the purposes for which it was provided.
Legal Compliance: We may disclose your personal information if required by law, regulation, legal process, or governmental request.
Business Transfers: In the event of a merger, acquisition, or sale of assets, your personal information may be transferred as part of the transaction.

6. Your Rights Under Canadian Law

As a resident of Canada, you have the right to:

Access and Correct Your Information: You may request access to the personal information we hold about you and request corrections if you believe it is inaccurate.
Withdraw Consent: You may withdraw your consent to the collection, use, or disclosure of your personal information at any time, subject to legal or contractual restrictions. For example, if you no longer wish to receive marketing communications, you can unsubscribe from our mailing list.
Request Deletion: You may request the deletion of your personal information, subject to certain legal exceptions.

To exercise any of these rights, please contact us using the information below.

7. Third-Party Websites

Our Site may contain links to third-party websites. These third-party sites may have privacy policies that differ from ours. We are not responsible for the privacy practices of these third-party websites, and we encourage you to review their privacy policies before providing any personal information.

8. Children's Privacy

Our Site is not intended for individuals under the age of 13, and we do not knowingly collect personal information from children. If we learn that we have inadvertently collected personal information from a child under 13, we will take steps to delete that information.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we make changes, we will post the updated policy on this page with a new "Effective Date." We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, or if you wish to exercise any of your rights related to your personal information, please contact us:

SKIM Ceramics
Email: susie@skimceramics.com
Phone: 1-416-737-8346
Address: 1669 Nigh Road, Fort Erie, Ontario, Canada, L2A5M4

California Privacy Policy for SKIM Ceramics

Effective Date: Updated - March 1st, 2024

This California Privacy Policy ("Policy") supplements the Privacy Policy of Skim Ceramics ("we," "us," or "our") and applies solely to visitors, users, and customers who reside in the State of California ("you" or "your"). This Policy explains how we collect, use, disclose, and protect your personal information in accordance with the California Consumer Privacy Act (CCPA) and other applicable California privacy laws.

By visiting our website at www.skimceramics.com (the "Site") or engaging with our services, you agree to the practices described in this Policy.

1. Information We Collect

We collect various types of personal information from California residents, including the following:

Identifiers: Name, email address, postal address, phone number, account username, and other identifiers that may identify you directly or indirectly.
Commercial Information: Purchases, transaction history, and information about products or services you have purchased or considered.
Internet or Other Electronic Network Activity Information: IP address, browsing history, search history, and information about your interaction with our Site, products, or services.
Geolocation Data: Physical location or movements of your device.
Professional or Employment Information: Job titles, professional affiliations, or employer names (if provided).
Inferences: Consumer preferences and characteristics derived from the above information.

We may collect additional personal information that you voluntarily provide to us, such as when you make a purchase, create an account, sign up for newsletters, or contact customer support.

2. How We Use Your Information

We use the personal information we collect for various purposes, including:

To process and fulfill your orders or requests.
To personalize your experience and improve the Site.
To communicate with you, including sending promotional emails and newsletters (with your consent).
To respond to customer inquiries and provide support.
To comply with legal obligations and protect against fraud or misuse of the Site.
For marketing, analytics, and other business purposes.
To detect, prevent, or address security issues.

3. Sharing Your Information

We do not sell your personal information. However, we may share your personal information with third parties for specific purposes, including:

Service Providers: We may share your information with third-party vendors who perform services on our behalf, such as payment processing, shipping, customer service, and marketing.
Legal Compliance: We may disclose your information if required by law or to protect our rights, property, or safety, or the rights, property, or safety of others.
Business Transfers: In the event of a merger, acquisition, or sale of all or part of our business, your personal information may be transferred.

4. Your Rights Under the CCPA

As a California resident, you have the following rights under the CCPA:

Right to Access: You have the right to request that we disclose the personal information we have collected about you over the past 12 months, including the categories of personal information, the sources from which we collected it, the purposes for which it was collected, and the third parties with whom we shared it.
Right to Delete: You have the right to request that we delete the personal information we have collected about you, subject to certain exceptions (e.g., if the information is necessary to complete a transaction, comply with a legal obligation, or exercise free speech).
Right to Opt-Out of Sale: While we do not sell your personal information, you can request that we not sell your personal information if we were to engage in such practices in the future.
Right to Non-Discrimination: You have the right to exercise your rights under the CCPA without facing discrimination. We will not deny you goods or services, charge you different prices, or provide a lower level of quality based on your exercise of these rights.

To exercise any of the above rights, please contact us at:

SKIM Ceramics
Email: susie@skimceramics.com
Phone: 1-416-737-8346
Address: 1669 Nigh Road, Fort Erie, Ontario, Canada, L2A5M4

Please note that we may require you to verify your identity before processing your request.

5. Do Not Track Signals

Some web browsers and mobile devices include a "Do Not Track" (DNT) feature that signals to websites that you do not want your online activities to be tracked. At this time, we do not respond to DNT signals, but we respect your preferences and encourage you to manage your privacy settings within your browser.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Policy, unless a longer retention period is required or permitted by law.

7. Security of Your Information

We use commercially reasonable physical, technical, and administrative measures to protect your personal information from unauthorized access, use, or disclosure. However, please note that no method of transmission over the Internet or method of electronic storage is 100% secure.

8. Changes to This Policy

We may update this Policy from time to time to reflect changes in our practices or applicable laws. We will post any updated version of this Policy on this page and update the "Effective Date" above. Please review this Policy periodically to stay informed about how we are protecting your information.

9. Contact Us

If you have any questions or concerns about this California Privacy Policy, or if you wish to exercise any of your rights under the CCPA, please contact us at:

SKIM Ceramics
Email: susie@skimceramics.com
Phone: 1-416-737-8346
Address: 1669 Nigh Road, Fort Erie, Ontario, Canada, L2A5M4